1 reviews | Active since Nov 2012
No internet and not allowing me to cancel
Rain's service levels and what seems like the inability to cancel one's contract is scary.
On the 2nd January 2024 I received my 5G router. Firstly, the onboarding was non-existent. After several tickets no one gets back to you. I figured it out myself, thankfully. HOWEVER, around the 12th January the 5G router no longer worked due to what the call-center said was a technical difficulty. On the 15th January a new 5G router was ordered as I had and still have no internet connection. By the end of January I still had no router. It never came. I then attempted to cancel my contract via the call-center and made 100% certain to cancel via the Rain app as well.
My account was then debited early February with the pro-rata amount of January and the full amount for February. Firstly, how can you debit my account for the full amount in January when I only had internet for the first 12 or so days? Secondly, why debit my account in February for the same reason and that I have officially canceled via the call-center and via the Rain app.
Rain, you need to treat customers fairly and the way you are treating me is unfair and you have what it seems several barriers to trying to cancel my contract.
Please confirm that my contract is cancelled and that I will be reimbursed for the days I have not had internet for?
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Any feedback here as I have received nothing for the day as of writing?
When can I expect feedback?
Thanks,
Any feedback here as I have received nothing for the day as of writing?
When can I expect feedback?
Thanks,
Thank you for attending to this with such urgency. I really do appreciate it.
The courier company collected the router yesterday but could not scan the parcel for some reason. It kept providing an error. He said that it would none the less be recorded later as collected. Can you please confirm that it shows collected your side so that we can finally put this matter to rest?
The matter remains open until my refund has been received. We are almost there, let's get there today if possible.
Thank you for attending to this with such urgency. I really do appreciate it.
The courier company collected the router yesterday but could not scan the parcel for some reason. It kept providing an error. He said that it would none the less be recorded later as collected. Can you please confirm that it shows collected your side so that we can finally put this matter to rest?
The matter remains open until my refund has been received. We are almost there, let's get there today if possible.