NO INTERNET AND NO INTEREST TO GET IT SORTED

About a month ago I decided to contract to Rain. Firstly the sales agent assured me that their modem is that strong that it has a 20m radius, regardless of walls in your home, as he is on Rain and works from his 1st story office and his modem is on the ground floor. What utter *******!!!!!!!! If I go from the lounge to the bedroom, about 8 meters, no signal!!!!!! I logged a call on 21 June 2022 stating that we have no internet service whatsoever. I was given a reference number and told that it could take between 2 and 48 hours for someone to respond. It has now been 168 hours (7 days) and still no internet!!!!!! All I get the whole time is "the technicians are working on the problem". They cannot however tell me what the actual problem is. I called Rain on Friday morning and spoke to Nobiso, one of the floor managers, after holding on for 34 minutes. Rain must really have a lot of issues if I have to hang on that long to speak to a manager. He assured me that he would personally get back to me on Friday..... guess what still waiting!!! I emailed Recardo (also a floor manager) who also gave me his assurance that he would get back to me....well you know the story....still waiting. I asked for contact details of Brandon Leigh (CEO) Khaya Dlanga (CMO) only to get told that they do not have that info. What does one have to do to get answers for such terrible service delivery. I work from home and my company has let me know that they cannot pay me if there is no work from my side. Is Rain going to compensate me???????