SM
Simoné Maasdorp
1 reviews | Active since Feb 2020
01 Apr 2025, 20:26
no internet and no communication
I believe that so many people gave a review today regarding bad signal and no internet is not an April fool's joke rain. How about saying whats going on. Taking responsibility and accountability and communicate with your paying customers instead of just saying that your techs will look into the issue. We know something is not on. We can see it. Some honesty from your company would however be great and much appreciated. This could possibly be the difference in retaining customers and losing them.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
01 Apr 2025, 20:36Hi Simoné,
Thank you for bringing your connection complaint our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for bringing your connection complaint our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Rain's reply01 Apr 2025, 20:36
Official
Hi Simoné,
Thank you for bringing your connection complaint our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for bringing your connection complaint our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
SM
Simoné Maasdorp's updateReviewer Update
02 Apr 2025, 15:39The sim is in my phone though?
SM
Simoné Maasdorp's update02 Apr 2025, 15:39
Reviewer Update
The sim is in my phone though?
SM
Simoné Maasdorp's updateReviewer Update
09 Apr 2025, 18:22Its been 8 days... Limited communication and no improvement. Yet inflation is up and your company is going to bill me R20 more as per your notice. But I have no internet service at my house. How are uou expecting your customers to be content with this?
SM
Simoné Maasdorp's update09 Apr 2025, 18:22
Reviewer Update
Its been 8 days... Limited communication and no improvement. Yet inflation is up and your company is going to bill me R20 more as per your notice. But I have no internet service at my house. How are uou expecting your customers to be content with this?
SM
Simoné Maasdorp's updateReviewer Update
09 Apr 2025, 21:36Please..
This is the last reference number I recieved ***6
This was 5 days ago and after that there's been radio silence.
Thank you
This is the last reference number I recieved ***6
This was 5 days ago and after that there's been radio silence.
Thank you
SM
Simoné Maasdorp's update09 Apr 2025, 21:36
Reviewer Update
Please..
This is the last reference number I recieved ***6
This was 5 days ago and after that there's been radio silence.
Thank you
This is the last reference number I recieved ***6
This was 5 days ago and after that there's been radio silence.
Thank you
SM
Simoné Maasdorp's updateReviewer Update
09 Apr 2025, 21:363 2 0 8 3 1 9 6
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Simoné Maasdorp's update09 Apr 2025, 21:36
Reviewer Update
3 2 0 8 3 1 9 6
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Simoné Maasdorp's updateReviewer Update
10 Apr 2025, 19:03Good evening. No call recieved
SM
Simoné Maasdorp's update10 Apr 2025, 19:03
Reviewer Update
Good evening. No call recieved
SM
Simoné Maasdorp's updateReviewer Update
11 Apr 2025, 14:38Good afternoon.
Im requested a call back from this agent at 14:30 today. Please
Im requested a call back from this agent at 14:30 today. Please
SM
Simoné Maasdorp's update11 Apr 2025, 14:38
Reviewer Update
Good afternoon.
Im requested a call back from this agent at 14:30 today. Please
Im requested a call back from this agent at 14:30 today. Please
SM
Simoné Maasdorp's updateReviewer Update
25 May 2025, 19:41Good evening.
My issue is still not resolved since the first of April
I dont see a point in continuing my subscription with Rain anymore if the service is this bad or non existent.
I cant connect to the Closest tower to pearless park east. And i have not been able to do so for almost two months. Yet i pay full subscription.
My issue is still not resolved since the first of April
I dont see a point in continuing my subscription with Rain anymore if the service is this bad or non existent.
I cant connect to the Closest tower to pearless park east. And i have not been able to do so for almost two months. Yet i pay full subscription.
SM
Simoné Maasdorp's update25 May 2025, 19:41
Reviewer Update
Good evening.
My issue is still not resolved since the first of April
I dont see a point in continuing my subscription with Rain anymore if the service is this bad or non existent.
I cant connect to the Closest tower to pearless park east. And i have not been able to do so for almost two months. Yet i pay full subscription.
My issue is still not resolved since the first of April
I dont see a point in continuing my subscription with Rain anymore if the service is this bad or non existent.
I cant connect to the Closest tower to pearless park east. And i have not been able to do so for almost two months. Yet i pay full subscription.
SM
Simoné Maasdorp's updateReviewer Update
31 May 2025, 23:26Good evening.
Still waiting on further feedback please.
Still waiting on further feedback please.
SM
Simoné Maasdorp's update31 May 2025, 23:26
Reviewer Update
Good evening.
Still waiting on further feedback please.
Still waiting on further feedback please.
SM
Simoné Maasdorp's updateReviewer Update
02 Jun 2025, 18:06Hello rain??? or should I pay another month's installment without using the benefits?
SM
Simoné Maasdorp's update02 Jun 2025, 18:06
Reviewer Update
Hello rain??? or should I pay another month's installment without using the benefits?