No internet access, no acknowledgment of overcharging, no response to cancellation request

Rain only responds to concerns when you post on Hello Peter. So I am here again. I have had no internet access for the past few days, I was overcharged on my account this month - with no explanation and no acknowledgement. I was told an engineer would be sent to my house a month ago - still nothing. I use this service for work and its not working for over 2 months now. I am not getting any help, not for refunding, not for cancellation and not for internet access - that I have paid for. Someone said to report this business and I am now off the opinion that we must report them. This is ridiculous.