No Internet access

I have been without Internet connection for 3 days and have called RAIN Support on numerous occasions. I have even sent an email requesting for assistance but have unfortunately received none. We are still working from home and over and above that, it is exam time and children require the Internet access for their exam preparations. What is worse is the fact that I have not been taken serious by Rain employees and was just told to Restart my Router which I have been doing daily since this problem started. I have informed that my query will be escalated and that I should expect a call, up until today I have received none. I have then decided to Cancel my contract.

So how long am I expected to stay without any internet access? At the end of the month I will be expected to pay the full premium, which has recently been increased, and yet I lost days and had to resort to an alternative plan. As a result of this inconvenience, I had to use my cell phone to contact RAIN meaning that I have an additional cost incurred which is unnecessary.

I am extremely unhappy with the service I am receiving from RAIN. Perhaps RAIN feels that they have enough customers that they can start taking us for granted.