LH
Lebohang H
1 reviews | Active since Nov 2021
08 Nov 2023, 17:11
NO INTERNET
It's really frustrating that I have to keep calling your call center and hold for the longest time then after your agents finally answer my call then then they say the system is offline how pathetic is that? I have laid a couple of complaints and logged a lot of complaints via your website all I ever get is a massage saying help is in the way but I never get any calls or responses from your support team, I paying monthly and I'm in a 5G 100mbs uncapped plan but I struggle with connection. I really don't see the point of being with Rain anymore because you guys really take your customers for granted, for the past 5 Months I have been calling about the same problem or maybe it's your router that needs to be changed I don't know but you have to do something or just cancel my prepaid payments and connection
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
08 Nov 2023, 18:04Hi Lebohang Hlatjoe
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply08 Nov 2023, 18:04
Official
Hi Lebohang Hlatjoe
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
LH
Lebohang H's updateReviewer Update
09 Nov 2023, 19:37I hope you will keep your promise and send a technician to fix this network issue it's now the 4th day without internet, my wife is working from home, we can't watch TV my cctv is running online aswell so this is really unacceptable tomorrow your technician better solve this issue
LH
Lebohang H's update09 Nov 2023, 19:37
Reviewer Update
I hope you will keep your promise and send a technician to fix this network issue it's now the 4th day without internet, my wife is working from home, we can't watch TV my cctv is running online aswell so this is really unacceptable tomorrow your technician better solve this issue
LH
Lebohang H's updateReviewer Update
10 Mar 2026, 11:52Dear Rain Customer Support,
I am writing to follow up on my previous complaint regarding the ongoing network issues affecting my 5G HOME PREMIUM service.
After my last complaint, I received a call from one of your agents who informed me that they would call me back with further feedback regarding the matter. Unfortunately, I am still waiting for that return call and have not received any update.
This lack of follow-up is extremely disappointing, especially considering that I am still experiencing the same network problems and I am still waiting for a technician to be sent out to properly assess and resolve the issue.
As previously mentioned, this matter has been ongoing and requires proper technical intervention. The repeated troubleshooting messages and unfulfilled promises of follow-up have only added to my frustration as a paying customer.
I am therefore requesting a formal response to this complaint within 24 hours of receiving this email. In addition, I expect a technician to be scheduled and dispatched within 48 hours to resolve the network problem.
If this matter is not addressed within the stated timeframes, I will be forced to escalate the issue further through the appropriate consumer protection channels.
I trust that this complaint will now receive the urgent attention it requires.
Kind regards,
Lebohang Hlatjoe
I am writing to follow up on my previous complaint regarding the ongoing network issues affecting my 5G HOME PREMIUM service.
After my last complaint, I received a call from one of your agents who informed me that they would call me back with further feedback regarding the matter. Unfortunately, I am still waiting for that return call and have not received any update.
This lack of follow-up is extremely disappointing, especially considering that I am still experiencing the same network problems and I am still waiting for a technician to be sent out to properly assess and resolve the issue.
As previously mentioned, this matter has been ongoing and requires proper technical intervention. The repeated troubleshooting messages and unfulfilled promises of follow-up have only added to my frustration as a paying customer.
I am therefore requesting a formal response to this complaint within 24 hours of receiving this email. In addition, I expect a technician to be scheduled and dispatched within 48 hours to resolve the network problem.
If this matter is not addressed within the stated timeframes, I will be forced to escalate the issue further through the appropriate consumer protection channels.
I trust that this complaint will now receive the urgent attention it requires.
Kind regards,
Lebohang Hlatjoe
LH
Lebohang H's update10 Mar 2026, 11:52
Reviewer Update
Dear Rain Customer Support,
I am writing to follow up on my previous complaint regarding the ongoing network issues affecting my 5G HOME PREMIUM service.
After my last complaint, I received a call from one of your agents who informed me that they would call me back with further feedback regarding the matter. Unfortunately, I am still waiting for that return call and have not received any update.
This lack of follow-up is extremely disappointing, especially considering that I am still experiencing the same network problems and I am still waiting for a technician to be sent out to properly assess and resolve the issue.
As previously mentioned, this matter has been ongoing and requires proper technical intervention. The repeated troubleshooting messages and unfulfilled promises of follow-up have only added to my frustration as a paying customer.
I am therefore requesting a formal response to this complaint within 24 hours of receiving this email. In addition, I expect a technician to be scheduled and dispatched within 48 hours to resolve the network problem.
If this matter is not addressed within the stated timeframes, I will be forced to escalate the issue further through the appropriate consumer protection channels.
I trust that this complaint will now receive the urgent attention it requires.
Kind regards,
Lebohang Hlatjoe
I am writing to follow up on my previous complaint regarding the ongoing network issues affecting my 5G HOME PREMIUM service.
After my last complaint, I received a call from one of your agents who informed me that they would call me back with further feedback regarding the matter. Unfortunately, I am still waiting for that return call and have not received any update.
This lack of follow-up is extremely disappointing, especially considering that I am still experiencing the same network problems and I am still waiting for a technician to be sent out to properly assess and resolve the issue.
As previously mentioned, this matter has been ongoing and requires proper technical intervention. The repeated troubleshooting messages and unfulfilled promises of follow-up have only added to my frustration as a paying customer.
I am therefore requesting a formal response to this complaint within 24 hours of receiving this email. In addition, I expect a technician to be scheduled and dispatched within 48 hours to resolve the network problem.
If this matter is not addressed within the stated timeframes, I will be forced to escalate the issue further through the appropriate consumer protection channels.
I trust that this complaint will now receive the urgent attention it requires.
Kind regards,
Lebohang Hlatjoe