GH
Gino H

1 reviews | Active since Nov 2019

25 Apr 2023, 15:13

No internet

I have been enquiring month after month and my Internet is still disconnected before my next payment is due

0
Replies (9)
Rain
Rain's reply25 Apr 2023, 15:20
Official

Hi Gino 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
GH
Gino H's update25 Apr 2023, 15:27
Reviewer Update
Hi, I have made multiple enquiries regarding my salary dates that differ from month to month, I have no set pay date therefore I change my payment date accordingly but still my internet gets cut off regardless of the date I set that's convenient for me to make payment
GH
Gino H's update25 Apr 2023, 15:55
Reviewer Update
I set the date according to my salary date and because of this I am missing my online meeting, I have been a loyal customer with you guys for many years and this is the only problem I've been having and I have raised my concerns on a previous occasion
GH
Gino H's update25 Apr 2023, 15:58
Reviewer Update
You put that option there for convenience I presume but how is this convenient? I need to please explain as to why I missed my online meeting
GH
Gino H's update25 Apr 2023, 16:12
Reviewer Update
Why do you provide the option to select a suitable payment date? As I just explained to you with regards to my salary disbur*****t dates, it is absolutely impossible for me to make payments sooner than my salary date. My time for my meeting is already 1 hour late so you can kindly tell me how you are going to remedy this or should I just take my business elsewhere?
GH
Gino H's update25 Apr 2023, 16:23
Reviewer Update
I changed the date to the first yes so I will obviously make the payment sooner than selected dat because you do not offer a lot of options so therefore you may kindly continue
GH
Gino H's update25 Apr 2023, 16:35
Reviewer Update
30th of April
GH
Gino H's update02 May 2023, 18:41
Reviewer Update
Hi, as discussed I made payment on the last day of the month but I still got sms's saying that I need to make payment. After I made the payment I received confirmation from service providers thanking me for payment and now I have been cut off again
Rain
Rain's reply03 May 2023, 08:12
Official
Hi Gino.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.