DA
David A

1 reviews | Active since Jun 2020

28 Jul 2020, 10:36

NO Internet - 2nd time AROUND !! Bankers should stick to Banking and NOT get involved with technology

Giving Rain a second chance after not internet issues November/December 2019; Numerous call centre chats/calls it was decided to give Rain a second chance in June 2020. AFTER confirming that coverage had seemingly improved - both with the consultant and on the website app. Worked relatively ok for a period, until I went to clients premises on 17 July 2020 only to lose connectivity and then intermittent with very slow line. (It is not clear how long these problems were being experience. First time on site since installation). Sent below email. NO RESPONSE to date: Hi Thumba, I trust you are well! RE: Intermittent/Slow Internet at ************xx Please can you urgently help, I am at the client, ******************; • The internet has been intermittent here at their school premises, *********xx. And also very slow. • As I am sure you would appreciate, this would not be acceptable. • As this is a school please could you also place it as a priority service with Rain. Kind Regards

David Armstrong How can anyone run a business like this< Bankers should stick to Banking and NOT get involved with technology just for the sake of MAKING money. There is a dependent community out their, lives at 'stake'.

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Replies (2)
Rain
Rain's reply28 Jul 2020, 10:43
Official
Hi David

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
DA
David A's update28 Jul 2020, 11:12
Reviewer Update
Can Hello Peter PLEASE stop these Rain Auto Replies.

Case in point, last review I posted was negative and I inadvertently left all the Stars selected making it a supposed positive review and I got the SAME 'warm' cookie cutter response as previously, (after I had then posted a postive thank you to Rain). Exactly the same in spite of the content having been totally NEGATIVE. A response from the same 'person' - Fatima ?? Unbeleivable.

And STILL no acceptable Internet.......