No help with resolving issues when you call the support number or when you go in-store and when you log tickets they say that they will contact you with feedback but I'm yet to receive a call (6 tickets logged and 3 in-store visits)

No help with resolving issues when you call the support number or when you go in-store and when you log tickets they say that they will contact you with feedback but I'm yet to receive a call (6 tickets logged and 3 in-store visits). Yet they want me to pay to fix what is a technical error on their side because I requested a new SIM card. Every month when the cycle renews I don't receive my Data, minutes and sms's, I get a data depleted error yet it shows I have data and I'm unable to make calls.