No feedback, signal issues

My wife has been working from home and using our Rain connection but she has been struggling with a decent connection, and in some cases, just any connection for the past few weeks. She has to then use her cellphone's mobile data. I logged 2 tickets and even responded on the last one to see if there's any feedback. I get no response except for the automated response saying the ticket was received. It doesn't help that you have a good price point but bad service. I will need to move to a different service provider if I get no resolution on this.