No feedback or support on Faulty router

I wish i that we could have given a 0 star rating becuase they don't derserve a 1 star to start off with.

So on the 6th of march 2023 i recieved my router and after a few hours i have recieved my sms stating my sim is active for my 5g router.

So when i got home and setup everything up , it showes no connection to internet at all so we gave a few hours and still nothing i decided to call for support and they said that i am not connected to a tower and that it will take a day to activate so we left it untill Tuesday night and still nothing and i phoned again and they said that they will escalted the matter so that they give us acsess so we left it again, Wednesday came an gone heard nothing and still no connectivity so im starting to loose it becuase nobody gets back to you or anything and still no connectivity so i am basically paying almost R600 for something i cant use

So we decided to test the problem our self and borrowed a friends router who is also with rain , and geuss what there it worked we had connectivity but if we put the sim into our router that we have recieved it does not work so i called to lay my complaint about a fualty router and nobody has gotten back to me

So i have phoned again on last week Tuesday asking when my problem is going to be resolved and never did they mention once a technician must come and lool whats wrong and that network support will get back to me within 72 hours and geuss what nothing has happend sinxe last week Tuesday ita going on for 3 weeks now ,

I am totaly waisting my time money and airtime for no support or feedback from rain which i must keep callimg with multiple complains i have had enough now.