GM
Gezina M
1 reviews | Active since Jul 2016
24 Jun 2021, 15:52
No feedback on email and still await courier to collect router
I still await rain to collect their 5G router from my house. On Monday 21/06, I was given a trace number with RAM couriers, and when I checked the status Wednesday 23/06, it showed cancelled (RAIN08-***6). I then emailed support back on the same ticket already logged for Web-CancelSIM *** (***), and surprise surprise still no feedback. One of the reasons I cancelled my premium home subscription with them - lack of service or any feedback on emails! They force you to get on the phone to them and call them to follow up and waste your airtime!
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Gezina M's updateReviewer Update
28 Jun 2021, 08:19Please advise what is happening with the collection of the router? It's not fair that the responsibility is mine to keep it safe till you guys decide to collect it! I cancelled my services on 17 June so I haven't used the router since that day! How long does it take to arrange collection? This is really pathetic!
GM
Gezina M's update28 Jun 2021, 08:19
Reviewer Update
Please advise what is happening with the collection of the router? It's not fair that the responsibility is mine to keep it safe till you guys decide to collect it! I cancelled my services on 17 June so I haven't used the router since that day! How long does it take to arrange collection? This is really pathetic!