No Feedback and No Internet Connection

I’m so frustrated with the lack of customer service and generic answer I get sent on my complaints. On sign up coverage was confirmed. Now I’m in a situation where I’m paying for a service, but there is hardly ever connectivity. I’ve moved the device to a spot where the 5G light is permanently white. When I login on 192.168.0.1 I can see the device has a 3 bar Rain signal, wifi connectivity, but NO internet connection. Where the signal & wifi are green, the internet connectivity is faded out. Can someone please contact me to have this either resolved or cancelled if you are unable to deliver the service you promised.