RC
Ramona C
1 reviews | Active since Jun 2012
21 Feb 2024, 21:57
No existant WiFi with pathetic customer service
It's been almost a week and I am still waiting for someone to make contact with me.My internet is constantly dropping and everytime I call the agents either tell me to troubleshoot, not to worry or to be patient. How much more patience should I have? I have completed all troubleshooting multiple times, the only thing left to do would be for me to stand outside with the router. A week to call someone back is ridiculous but if my monthly debit doesnt go off my services will be suspended or will rain also not worry and be patient.I work from home and this has been extremely inconvenient and frustrating..
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
22 Feb 2024, 08:04Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply22 Feb 2024, 08:04
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
RC
Ramona C's updateReviewer Update
26 Feb 2024, 15:24Ive never had an issue for such a long time and now that I do I need to battle.
Not once have anyone from rain taken the time to call me to try to assist.
As mentioned I work from home and when people cant hear me because of my network for the pass week and a half this is quiet pathetic.
There was no hesitation debiting my account and now I requested for someone to call me to cancel and once again I will wait for that.
Can you kindly get someone to urgently contact me to cancel in order for me to sign up with a company that will actually provide a service as Ive never had issues like this.
Not once have anyone from rain taken the time to call me to try to assist.
As mentioned I work from home and when people cant hear me because of my network for the pass week and a half this is quiet pathetic.
There was no hesitation debiting my account and now I requested for someone to call me to cancel and once again I will wait for that.
Can you kindly get someone to urgently contact me to cancel in order for me to sign up with a company that will actually provide a service as Ive never had issues like this.
RC
Ramona C's update26 Feb 2024, 15:24
Reviewer Update
Ive never had an issue for such a long time and now that I do I need to battle.
Not once have anyone from rain taken the time to call me to try to assist.
As mentioned I work from home and when people cant hear me because of my network for the pass week and a half this is quiet pathetic.
There was no hesitation debiting my account and now I requested for someone to call me to cancel and once again I will wait for that.
Can you kindly get someone to urgently contact me to cancel in order for me to sign up with a company that will actually provide a service as Ive never had issues like this.
Not once have anyone from rain taken the time to call me to try to assist.
As mentioned I work from home and when people cant hear me because of my network for the pass week and a half this is quiet pathetic.
There was no hesitation debiting my account and now I requested for someone to call me to cancel and once again I will wait for that.
Can you kindly get someone to urgently contact me to cancel in order for me to sign up with a company that will actually provide a service as Ive never had issues like this.
RC
Ramona C's updateReviewer Update
29 Feb 2024, 16:32Wow so the moment I want to cancel I get acknowledgement that there is an issue.
ONCE AGAIN, NO ONE FROM RAIN HAS HAD THE RESPECT OF CONTACTING ME.
I mentioned that I work from home and getting a download speed of 0.02 and 0.66 is unacceptable. Now when I want to cancel I must wait till the next debit date and battle for another 3 to 4 weeks?????? And then get another provider who can actually provide customer service. Clearly my complaint on hello peter has meant nothing so Il therefore go directly to the ISPA and lodge a complaint with them.
ONCE AGAIN, NO ONE FROM RAIN HAS HAD THE RESPECT OF CONTACTING ME.
I mentioned that I work from home and getting a download speed of 0.02 and 0.66 is unacceptable. Now when I want to cancel I must wait till the next debit date and battle for another 3 to 4 weeks?????? And then get another provider who can actually provide customer service. Clearly my complaint on hello peter has meant nothing so Il therefore go directly to the ISPA and lodge a complaint with them.
RC
Ramona C's update29 Feb 2024, 16:32
Reviewer Update
Wow so the moment I want to cancel I get acknowledgement that there is an issue.
ONCE AGAIN, NO ONE FROM RAIN HAS HAD THE RESPECT OF CONTACTING ME.
I mentioned that I work from home and getting a download speed of 0.02 and 0.66 is unacceptable. Now when I want to cancel I must wait till the next debit date and battle for another 3 to 4 weeks?????? And then get another provider who can actually provide customer service. Clearly my complaint on hello peter has meant nothing so Il therefore go directly to the ISPA and lodge a complaint with them.
ONCE AGAIN, NO ONE FROM RAIN HAS HAD THE RESPECT OF CONTACTING ME.
I mentioned that I work from home and getting a download speed of 0.02 and 0.66 is unacceptable. Now when I want to cancel I must wait till the next debit date and battle for another 3 to 4 weeks?????? And then get another provider who can actually provide customer service. Clearly my complaint on hello peter has meant nothing so Il therefore go directly to the ISPA and lodge a complaint with them.