NO ESCALATION CONTACT DETAILS AND DISGUSTING CUSTOMER TREATMENT AND SERVIC

in a space of a week and a half i am experiencing connectivity issues after Rain came to replace my router and sim card 04.11.2022. i then logged several calls and tickets and spoke to a Mishay in customer services, i requested a detailed breakdown on when my service was active and when it was not. she placed me on hold and came back stating that she can escalte the matter to billing on my behalf but from previous experience no one ecer contacts me back so i insist on speaking to a team leader, Meshay then doesnt mute the call, chats to her colleagues in the background stating thati am insisting on speaking to her manager when she doesnt have billings contact details, i then make her aware that i heard every word she said and would like a manager or team leader on the call immediately. she further pretends that she cannot hear me to a point where my frustration led to me hanging up. I am now at wits end with RAIN ISP as every month since i have Rain the middle of the month my service doesnt work for a minimum of 3days returns around the 20 and then disconnects again around the 28th. i am still expected to pay the full subscription and am not able to obtain a copy of my data usage detailing when i was connected and when i was disconnected. After 04.11.2022 i thought i would goive RAIN ISP the benefit of the doubt but due to the customer service agent bad mouthing a paying customer and then acting as if she cannot hear me i think a cancellation is in order. I then again contacted rain customer service and spoke to Nthabiseng who took down my at 13:58 15.11.2022 stating a team leader would contact me to no avail almost 30 mins later. IF THIS IS THE WAY THEY TREAT THEIR CUSTOMERS I NO LONGER WANT TO DO BUSINESS WITH THEM.