DN
Dintshane N
1 reviews | Active since Feb 2021
31 Mar 2026, 09:47
No delivery, no answers!!!
I placed an order for a rain loop on the 20th March 2026 which I currently have not received and it's still not out on delivery yet.
May I say trying to get a hold of anyone on any line is a total nightmare. It's either you're on hold or you are being transfered from one person to another without any clear feedback or accountability.
I made a pro rated monthly subscription for the month of March which I will not reap benefits for since the delivery is not even initiated. I will be due to pay April tomorrow which I hope will not happen before I receive my device.
I am annoyed and frustrated at the same time, since this device is being advertised everywhere like they're good on their word. I expected better.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
31 Mar 2026, 11:27Hi Dintshane,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply31 Mar 2026, 11:27
Official
Hi Dintshane,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
DN
Dintshane N's updateReviewer Update
01 Apr 2026, 09:41I feel like my complain was not taken seriously at all. I am still doing the running around trying to figure out whether my order is still yet to be delivered or not. After my many calls yesterday I received a call from one of the supervisors who confirmed that the reason my order is taking long or still not delivered is because the loop colour (orange) is out of stock, and no one bothered to call and let me know. He told me that the white and pink colour are still in stock and I opted for the white one with a promise to expedite this as an urgent request.
All the calls and conclusions from yesterday were all in vain because this morning I am back to square one. I called rain again this morning and the consultant I spoke to is still telling me about making a follow up with logistics and the courier is still waiting for instruction from rain. So literally I'm moving from rain to courier all over again. It looks like today will end again without any delivery.
Should this day end without delivery, I want this order cancelled. There are so many other service providers who will provide this service that rain is clearly failing to fulfill. What a disgusting service to say the least. I'm so disappointed.
All the calls and conclusions from yesterday were all in vain because this morning I am back to square one. I called rain again this morning and the consultant I spoke to is still telling me about making a follow up with logistics and the courier is still waiting for instruction from rain. So literally I'm moving from rain to courier all over again. It looks like today will end again without any delivery.
Should this day end without delivery, I want this order cancelled. There are so many other service providers who will provide this service that rain is clearly failing to fulfill. What a disgusting service to say the least. I'm so disappointed.
DN
Dintshane N's update01 Apr 2026, 09:41
Reviewer Update
I feel like my complain was not taken seriously at all. I am still doing the running around trying to figure out whether my order is still yet to be delivered or not. After my many calls yesterday I received a call from one of the supervisors who confirmed that the reason my order is taking long or still not delivered is because the loop colour (orange) is out of stock, and no one bothered to call and let me know. He told me that the white and pink colour are still in stock and I opted for the white one with a promise to expedite this as an urgent request.
All the calls and conclusions from yesterday were all in vain because this morning I am back to square one. I called rain again this morning and the consultant I spoke to is still telling me about making a follow up with logistics and the courier is still waiting for instruction from rain. So literally I'm moving from rain to courier all over again. It looks like today will end again without any delivery.
Should this day end without delivery, I want this order cancelled. There are so many other service providers who will provide this service that rain is clearly failing to fulfill. What a disgusting service to say the least. I'm so disappointed.
All the calls and conclusions from yesterday were all in vain because this morning I am back to square one. I called rain again this morning and the consultant I spoke to is still telling me about making a follow up with logistics and the courier is still waiting for instruction from rain. So literally I'm moving from rain to courier all over again. It looks like today will end again without any delivery.
Should this day end without delivery, I want this order cancelled. There are so many other service providers who will provide this service that rain is clearly failing to fulfill. What a disgusting service to say the least. I'm so disappointed.