No Customer Support or Satisfaction

Called Rain today (28/8) at 11:42am to report that I have had no connectivity since Thursday the 24/8. Had the misfortune of trying to communicate with Lindokuhle, an unprofessional and poorly trained, call centre agent. Without having established why the router was not working after a protracted confirmation of my account information and a lengthy series of comments from him about the most self-evident details he rudely declared that the way for me to solve the problem was to pay for the router since it is broken. I asked to speak with his supervisor since he clearly has no clue about how to facilitate appropriate and ethical customer service or retention, instead of expeditiously briefing the supervisor and handing the call over to them I was kept on hold while having to listen to his problematic conversation about my query and call with his supervisor. I ended the call and have decided to terminate my account with Rain. Should anyone at Rain care to know why they have lost my custom, they might want to listen to this call.