No Customer Support on RainOne

Good Day all

I've been a Rain customer on and off for a while now ( Owing to their lack of tech support and long ques on the phone in the days of 4G ) and recently got myself the lowest package on RainOne.

The first two or so days all went well, apart from a ridiculously low upload speed, after which my router began continuously resetting itself. I've contacted support numerous times and all they say is that they have "escalated the matter", yet no-one has contacted me in regards to delivery of a replacement router or with some kind of tech support fix. When I ask to be transferred to the relevant department or to have a number I can call I'm told they have no numbers and cant connect me. It's been over a week now that I've been at the mercy of a call back, and I'm incredibly frustrated.

Funny thing is, between all of this, my bank card expired this month and my payment bounced, yet I managed to receive correspondence from Rain and have the matter resolved on the same day. I find these double standards very unprofessional.

I cant do anything on the network, and my leisure time as well as businesses are suffering as I'm relying on the internet connection for a lot of things.