No Customer Support Channel

All your communication channels tell customers to log queries and reach out to customer support via the rain website. You cannot reach customer support via any other channel. This so called support feature on your website does not work. If you click on the submit button it literally does not fire of a service call. So basically your saying to your users that you don't have customer support. What a horrible experience. You can't blame Covid-19 for this bad service. Your call center is not working because of covid-19 and you claim that you aren't answering emails due to covid-19 to support social distancing. That hardly makes sense. If your agents are supposed to answer queries via the website please explain to me how it is that they are not able to answer email queries? It is not any different. If you want to roll out a new 'feature' at least do your customers the favor of testing it in a pre-prod environment first.