JS
Janay S
1 reviews | Active since Jan 2020
03 Apr 2021, 08:51
No Customer Support and Incorrect Billing
If I could rate a minus 10 then I would. We got Rain last year with no hassles. Payment is going off via debit order however this morning to our surprise the router is not working. Our invoice now states we owe 189 but we signed up for 699. We've been on the line since 8am waiting for someone to assist to no avail. No Customer Support whatsoever - Rain who must help here?
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Replies (1)
Rain's replyOfficial
03 Apr 2021, 09:10Good morning, Janay.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards rain
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards rain
Rain's reply03 Apr 2021, 09:10
Official
Good morning, Janay.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards rain
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards rain