No customer service, request get ignored

After struggling for months with slow internet of not even 5mb/s where ist supposed to be 50mbps, I made the decision to cancel my rain service.

On 11 November, sent in an request to do so. Received an auto reply that someone will contact me within 24 hours. On 22 November I finally received a response asking if I have been contacted, I rep**** no. to this day almost a month later I have still not received any response or feedback. In the meantime they are happily debiting my account for a service I no longer use.