NO CUSTOMER SERVICE - ONLY AI

No refund yet. Even forex payments reflect within 2 to 3 days. Is this coming from another planet ?

I have just seen that the credit note was only passed on 13.06.25. Please advise if this refund is finally in progress, and please stop lying

Just been to the bank, there is no pending refund on my credit card. Your refund was reversed with the debit note done on my account, that is why you had to reissue the credit note on the 13th. Please reconcile your bank account, and you will see that no refund has been successfully processed to my credit card. If u did process one,referring to the first credit note ,it was reversed with the debit note, hence, a nil effect. Now a new credit note has been passed, so there should be a valid refund. I await your response after you have done a thorough investigation.

I appreciate this, thank you

Please advise status of my refund - the debit went thru 01.06, it is 20 days later and still no refund

Since I have still not received my refund, I suggest that you do not debit me for July again while you sat with my money for the entire month.

Please confirm that you will not be debiting my account on 01 july

Please note that my account is in a credit balance with the double debit you did last month without the decency of refunding my money. I see that you have reserved a subscription again on my bank account, please note that it will be reversed once it goes through as u already have the subs for july

I am waiting more than 30 days for my query to be resolved - and you have double billed me again, and you have reserved these funds on my bank account. This is very inconveniencing - please get someone in your billing team to fix my account

I have sent through the documents - please note that I do not require the refund anymore, rather it be used for the July subscription. And please ensure that the billing team is aware that my subscription fee is R295 and not R590 that I have been billed the last two months.

thank you - appreciated - so when i reverse the debit order that is pending on my account, it should render the account to nil. Thank you for fixing the billing.