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Dee E

1 reviews | Active since Sept 2020

04 Sept 2020, 14:42

NO CUSTOMER SERVICE! if they mess up, they make it your problem!

I've already paid for this month but they decided to disconnect me. When I sent an email I received an automated response redirecting me to the customer service page on the rain sight, Asif they don't know there's no way to contact anyone there...!!! Everything is fine on my side the FAQ is useless. I need someone to reconnect me I use this WiFi for work! On top of that I noticed last month it significantly reduced speed! I loved rain and recommended it to everyone but I regret it now. If this isn't dealt with promptly I'm deactivating my card and telling everyone I know to cancel it aswell before they get stuck like me and everyone else on this site. I'm already checking telkom deals...

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Replies (1)
Rain
Rain's reply07 Sept 2020, 09:44
Official
Hi Dee E

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline