No customer service

I have not had internet for almost a whole week. There is no way to make telephonic contact with the call centre instead you have to send a query on their website , and wait days for reply ( mine took 4 days ) . All the while I was not able to work.

Then today they finally respond. At 9:21 petronella witbooi sends a message asking if I still have an internet connection problem and then at 9:21 again before I can even type a response to her email she sends another which says my query has been resolved and closed.

Tell me how do you resolve a query when I still don't have internet.

When it comes to debiting your account they are quite efficient!! But ask about their aftercare and it's non existant