No Customer service ethics

If that is what you call a professional call then I really don't know when I asked the consultant her name Dieshebo I asked her her surname she told me I would want to go in her private life as if this is her father's company... I would like for this to be sorted unfortunately I am forced to correct this but I will not be the only one taking blame. Firstly when I signed up month to month meant when you don't make payment you don't get service Secondly I was told that the only time I should reach out is to cancel service there I requested the call she asked me if I want her to get a call of 3 years ago

Please get someone professional to contact me.

As per our conversation once I started to complaining the 11feb you reconnected the service now you telling its to keep me liable disconnect the service till this is sorted

I want a manager to contact me a professional will be appreciated

At the point of sale on the recorded call in 2020 I was advise month to month as per customer protection act should the sale be done telephonicly that call needs to be kept and call needs to be made available and note that you have never sent me updated t's and c's so I want the call. Your policy has changed a few times where they called to offer sim and a different device but i have the old one because I told them just want the month to month device that I always had and that is convenien to me if you not a manager please don't waste my time because I want a call recording because you want ro tell me of t's and c's wordings that could have been updated or changed and I will have no proof but the call recording is the one that will make it clear I want the call recording can you provide me with it

Can I have the recorded conversation now I am well aware that you guys don't follow rules and the law I did not give you permission to past personal information on this Plat form

The phoned switched off battery low because you could not answer me you didn't dare call me back

You need to keep the call at hand for 5 years or as long as I am a customer to you.

I am in Johannesburg to travel to Capetown will you reimburse me

1. Cancel the services collect the device

2. Call retrieval needs to be done

3.I need the ombudsman contact details

You compared your service to Netflix if one does not make payment for the month you don't see Netflix reconnecting someone's service as it suits them they do it on customers payments...
regards to call retrieval the only reason that I company will make a it difficult for a customer to get information is if they know it was a month contract now they changed to a subscription to force payments and they did something wrong. Sent the link of the ombudsman I am over this back and forth