NvdL
Neil van der Linden
1 reviews | Active since Mar 2009
09 Nov 2020, 12:24
No customer service
Still no response from their customer care department that is apparently run by a bunch of ghosts. Only time you can get hold of them is via Hello Peter and then only one reply on this platform just so that it looks like they actually give a sh*t and nothing further. No reception, mostly maximum speed of 1mbps. Ghosting from customer service.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
09 Nov 2020, 13:56Hi Neil
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Yeoline
Rain's reply09 Nov 2020, 13:56
Official
Hi Neil
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Yeoline
NvdL
Neil van der Linden's updateReviewer Update
09 Nov 2020, 15:52Still yet to reply to my complaint. Still nothing done about the problem. Still no service from "customer care". Useless provider that have no back-up on their network to serve paying customers. I have resolved to write a bad review every day until my complaint is looked at and Rain keeps their promise of providing a service that I duly pay for every month. Unacceptable bad service from an overburdened network "provider".
NvdL
Neil van der Linden's update09 Nov 2020, 15:52
Reviewer Update
Still yet to reply to my complaint. Still nothing done about the problem. Still no service from "customer care". Useless provider that have no back-up on their network to serve paying customers. I have resolved to write a bad review every day until my complaint is looked at and Rain keeps their promise of providing a service that I duly pay for every month. Unacceptable bad service from an overburdened network "provider".