No customer service

Rain simply does not solve any customer problems, in fact they dont even respond to emails, facebook or support requests. They are using corona as an excuse. You cant even phone them. i made a payment in July and they still took the debit order, i sent them emails to request that the extra payment be for August. they switched me off when the debit order was declined but i should have a months credit. i spent R110 on airtime for my family, just to have internet and i have lost 3 days of my internet so far. They simply have not responded to any of my communications. they are so bad, there is a facebook page about there poor service.. really.