nN
nilsv N
1 reviews | Active since Aug 2016
10 Aug 2020, 10:12
No customer service
I have upgraded my 5G account to the premium 5G account. To my dismay I'm still running at 30Mbps. Have send many support tickets and have yet to receive any response for assistance with this matter. I'm really disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
11 Aug 2020, 09:28Hi Nils
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply11 Aug 2020, 09:28
Official
Hi Nils
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
nN
nilsv N's updateReviewer Update
12 Aug 2020, 08:51Have received no response as of yet, to make matters worse my 5G premium account speed down to 5Mbps.
A company should meet and exceed customers expectations, in my experience with rain thus far my experience had been far from great.
At this point the service received even worse than the service I received from telkom when I eventually decided to cancel my contract with telkom.
At this trend I would be oblige to also go that route with rain.
Rain, please feel free to contact me should you wish to keep me as your client.
A company should meet and exceed customers expectations, in my experience with rain thus far my experience had been far from great.
At this point the service received even worse than the service I received from telkom when I eventually decided to cancel my contract with telkom.
At this trend I would be oblige to also go that route with rain.
Rain, please feel free to contact me should you wish to keep me as your client.
nN
nilsv N's update12 Aug 2020, 08:51
Reviewer Update
Have received no response as of yet, to make matters worse my 5G premium account speed down to 5Mbps.
A company should meet and exceed customers expectations, in my experience with rain thus far my experience had been far from great.
At this point the service received even worse than the service I received from telkom when I eventually decided to cancel my contract with telkom.
At this trend I would be oblige to also go that route with rain.
Rain, please feel free to contact me should you wish to keep me as your client.
A company should meet and exceed customers expectations, in my experience with rain thus far my experience had been far from great.
At this point the service received even worse than the service I received from telkom when I eventually decided to cancel my contract with telkom.
At this trend I would be oblige to also go that route with rain.
Rain, please feel free to contact me should you wish to keep me as your client.
nN
nilsv N's updateReviewer Update
12 Aug 2020, 16:43Dear RAIN, I have upgraded my 5G account to premium and on most days I get speeds of 5Mbps and when I'm lucky 30Mbps.
I'm in the middle of 8 RAIN towers and the nearest tower being 500 meters away and my RAIN 5G router receiving full signal.
I'm in the Wonderboom South Area.
No one is getting back to me, not even on Facebook.
Please assist.
I'm in the middle of 8 RAIN towers and the nearest tower being 500 meters away and my RAIN 5G router receiving full signal.
I'm in the Wonderboom South Area.
No one is getting back to me, not even on Facebook.
Please assist.
nN
nilsv N's update12 Aug 2020, 16:43
Reviewer Update
Dear RAIN, I have upgraded my 5G account to premium and on most days I get speeds of 5Mbps and when I'm lucky 30Mbps.
I'm in the middle of 8 RAIN towers and the nearest tower being 500 meters away and my RAIN 5G router receiving full signal.
I'm in the Wonderboom South Area.
No one is getting back to me, not even on Facebook.
Please assist.
I'm in the middle of 8 RAIN towers and the nearest tower being 500 meters away and my RAIN 5G router receiving full signal.
I'm in the Wonderboom South Area.
No one is getting back to me, not even on Facebook.
Please assist.