No customer service and unauthorized debits

After complaining on this platform I'm told they're giving my complaint the highest priority then nothing happened. I reply and they respond they rep**** privately but there is no reply. I have a complaint of 3 months and gets no response from them. How can a company not care about a client's my refund is for R2900 that is how many times they made unauthorized deductions from my account on the wrong date even if my account is up to date and paid on time on the 25th of every month but then they debit on the 1st of the month they debit aggain and do not even allocate the payment to my account. Promised I will be refunded in 14day now told the process will start all over as they don't know why they need to refund me. 36 emails sent 30 calls longer than 20 min and just no customer service. No assistance from Shaney Britoe and Yaseen who is supposed to be team leaders. They just do not respond to emails or whatsapp messages