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ruqeyah R
1 reviews | Active since Feb 2017
17 Nov 2022, 15:38
NO CUSTOMER SERVICE
For the month of November I have interrupted internet connection on the 9th,11th,14th and today the 17th of November. I logged the issues via the rain site. I get sent an auto mail stating help is on its way however I can respond to the mail for further queries. I have done 3 times but no response via email or even a phone call. What type of service is this really????
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
17 Nov 2022, 15:42Hi Ruqeyah.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply17 Nov 2022, 15:42
Official
Hi Ruqeyah.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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ruqeyah R's updateReviewer Update
17 Nov 2022, 15:49My address is 322 Lenham Drive. Phoenix. The issue occurs mostly after 13h00. It happened on the following dates of November: 9th, 11th, 14th, 17th
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ruqeyah R's update17 Nov 2022, 15:49
Reviewer Update
My address is 322 Lenham Drive. Phoenix. The issue occurs mostly after 13h00. It happened on the following dates of November: 9th, 11th, 14th, 17th
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ruqeyah R's updateReviewer Update
17 Nov 2022, 16:23Please note that I have not had load shedding in my area for approximately over 2 months. I cannot believe that load shedding is to blame for the poor service from Rain. I had no network issues last month so please don't blame loadshedding when there isn't any. I am not prepared to pay a full monthly premium for putrid feedback like this.
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ruqeyah R's update17 Nov 2022, 16:23
Reviewer Update
Please note that I have not had load shedding in my area for approximately over 2 months. I cannot believe that load shedding is to blame for the poor service from Rain. I had no network issues last month so please don't blame loadshedding when there isn't any. I am not prepared to pay a full monthly premium for putrid feedback like this.
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ruqeyah R's updateReviewer Update
17 Nov 2022, 16:52Well that is issue is not on my part. The agreement is to have Internet connection which I am charged a full monthly premiuim for. When the network is down I have to make alternate arrangements for connection which is an additional cost to me as I do work from home
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ruqeyah R's update17 Nov 2022, 16:52
Reviewer Update
Well that is issue is not on my part. The agreement is to have Internet connection which I am charged a full monthly premiuim for. When the network is down I have to make alternate arrangements for connection which is an additional cost to me as I do work from home
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ruqeyah R's updateReviewer Update
01 Dec 2022, 12:35I was supposed to be credited for November but instead I was charged a full premium!!! How is this position????
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ruqeyah R's update01 Dec 2022, 12:35
Reviewer Update
I was supposed to be credited for November but instead I was charged a full premium!!! How is this position????