No Customer Service

Since their "rebranding", Rain has very bad customer service, if it even exists at all. Since the experience I had in April... I'm definitely not going back. Back then, they had actual people replying to support emails, now it's a web bot sending support emails on your behalf, and an automated "help is on the way" email is sent back - but does help ever arrive? Never! I had no connection, I asked for help multiple times, no one was interested in attending my case, until I requested a cancellation, even then nobody bothered to actually process it. I had to pay for nothing just to get them off my phone calling all day.

Rain is no longer the same as back then. The support is horrible, or let me say there is no support at all, unless there's an outstanding amount on your account - they will make sure they don't process that cancellation so you must pay them, even their old website had some useful features that are no longer there. Good luck if you're still with Rain.