MB
Martin B
1 reviews | Active since Feb 2019
07 Jul 2020, 13:08
No customer service
The customer service is very poor, I got the Sim card on 23 June 2020 from Takealot. I then proceeded to activate the service, I paid them in full and the service was active. Then came the pain of trying to RICA the Sim card. I have been struggling since I got it to get a hold of their customer support team. They do not respond to emails and when you call them they tell you to log a complaint on their website, which they also just ignore. I would like a refund for the full amount. Thank you
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Replies (2)0
Replies (2)
Rain's replyOfficial
07 Jul 2020, 13:59Hi Martin
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 13:59
Official
Hi Martin
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
MB
Martin B's updateReviewer Update
09 Jul 2020, 10:40The only way I get service from you guys is when I complain about the lack thereof. After my review I was contacted and that was the last service I got. If this is how you guys operate I would rather give someone else my money. Please have someone contact me so I can get my refund. Thank you
MB
Martin B's update09 Jul 2020, 10:40
Reviewer Update
The only way I get service from you guys is when I complain about the lack thereof. After my review I was contacted and that was the last service I got. If this is how you guys operate I would rather give someone else my money. Please have someone contact me so I can get my refund. Thank you