No Coverage for Days with Router just Flashing

For two days my network has been down and does not work at all. The router lights just flashes without giving off a connection. Rain does not even have a contact telephone number or an email address anymore, and are using the lame lockdown. excuse. The Support function on the customer log in page does not even work, you type out your frustrating experience but the submit button is dormant. What a joke. They debited a R1000 for a 5g service that does work which is ***** and surely they going against the consumer protection act. They surely have been victorious for collecting your money but being invisible to contact. I even went on tweeted but had no joy.