No control over their own collections

Now, almost a year after Rain collected my router via their service provider RAM, they expect me to provide proof that the router was collected. I no longer have the collection slip and I expect they will be trying to charge me for this missing router. What a joke! They never, ever got back to me about my refund as Mosa promised in his reply above, so I just took that on the chin and cut my losses. This company is just NOT worth dealing with. Absolutely unprofessional in all aspects.