LN
Lizzy N

1 reviews | Active since Aug 2016

04 May 2023, 10:02

No contract...charges amaze me

Hi,I have been having financial problems and I have not been paying my rain but I knew that the first login was no pay no access.But my account is charged R2116.00 for what am I paying for because there is no contract.I pay for what I get. What happens if I miss my Rain payment? Rain does not offer prepaid services. The company suspends its services to customers who do not remit funds on their monthly payment date. You can access their services immediately after paying the outstanding bill.

0
Replies (6)
Rain
Rain's reply04 May 2023, 11:15
Official
Hi Lizzy.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
LN
Lizzy N's update05 Jan 2024, 15:11
Reviewer Update
Every month I paid the amount agreed upon,I don't owe you anything ..There is no way I used WiFi November 2022to February 2023 ... Every month I paid ..How come 4 months please check your statements I will do the same
LN
Lizzy N's update05 Jan 2024, 15:17
Reviewer Update
My WiFi by October it was not working ,how come am I paying for services I never used ...meanwhile your contract says you use their services you paid for ..If you don't pay WiFi does not work ..Than this is a ****....I can't pay for services that I never used with what money ...I thought it was for the device in which I was planning to return but I have no idea how
LN
Lizzy N's update01 Feb 2024, 22:06
Reviewer Update
I never used the WiFi ...it was switched off ...I am billed shocked...your slogan no contracts and no monthly to month ...you don't pay no WiFi....where does this come from...my router was switched off ..So who used it...You don't mention this when we start business with you ....Your router was off...No ways I am paying this
LN
Lizzy N's update01 Feb 2024, 22:08
Reviewer Update
Please note that I have passed a credit of R249, our 5G network has a high energy/power demand and the performance thereof is heavily reliant on the availability of power. Therefore, when there’s load shedding our 5G network will be interrupted and go down. A measure is backup battery storage, in the form of lead-acid or lithium-ion batteries, which can be charged when power is available and discharged during load-shedding. Unfortunately, these batteries and generators, used at mobile towers, are a prime target for *******.

This a message from rain
LN
Lizzy N's update01 Feb 2024, 22:11
Reviewer Update
How come you continued while I was in arrears...No I disagree with this information