CF
Charlotte F

1 reviews | Active since Jun 2019

12 Jul 2020, 01:38

No contact, No SIM and No refund.

I have never been Soo disappointed in my life. I bought a SIM For Close to R500 on the 20th of June and paid for it instantly. Believe it or not. Today the 12 July 23days later, I have sum and I have no refund.

I have been emailing the customer support team the entire week and no one has responded to me. I have sent Dipuo an email asking for assistance but still nothing. I spoke to Thabiso 13 days ago and he promised that my refund will be in my account in 48 hours and still today no refund.

I'm am Soo Frustrated and disappointed by rain. Is this the kind of service they want to provide to their customers. ? It is disgusting that a customer has to beg for their own money back. You failed to deliver a service now CAN I PLEASE HAVE MY MONEY BACK. The fact that you can't even acknowledge a complaint saddens me. I have no words for this company.

0
Replies (1)
Rain
Rain's reply12 Jul 2020, 07:57
Official
Hi Charlotte

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima