No connection to RAIN internet service

I am writing this email to express my disappointment with the internet service provided by RAIN. I signed up for the month-to-month contract on the 5th of May 2023. The router and sim card were delivered timeously by the courier service, I even received a text message from RAIN that my sim card has been activated however, that was the beginning of my nightmare with RAIN internet service provider.

Despite following all the necessary steps to get connected, I have not been able to connect to the internet till today (5 days later). I’ve tried resetting the router, checking the cables, and even calling the customer service team multiple times, but the issue hasn't been resolved. I won't even start with the call centre agents who sound like they are reading the same scripts everytime I call in, providing zero assistance.

I would appreciate it if you could look into this matter urgently and provide a resolution as soon as possible. I am paying for services that I’m not receiving, and this is affecting my work and personal life.

I would like to request an urgent resolution to this matter. I need to have an internet connection, and I cannot afford to wait any longer as my work fully depends on it as a remote worker. If this matter is not resolved soon in the next few hours, I am going to cancel my contract with RAIN and find another internet service provider.

Extremely unhappy and frustrated!