No connection, no help.

My router has stopped working since Saturday and to date I am not getting help. The WhatsApp line does not respond, on the ask Rain I keep getting the same instruction to restart the router, despite me telling them that there seems to be no power going into the router. Calling the helpline also does not help as you hold forever until you give up. I have kids that have online classes and I still need to buy data for 3 separate lines and yet I pay R800+ p/m on data. It's unfair that you are able to send me messages about pulling an early debit order and yet I am going for 5 days without internet connection. Rather close my account, MTN is offering a similar package for less.