WP
Werner P
1 reviews | Active since Aug 2020
10 Aug 2020, 19:44
No connection, no customer service!
Whatever you do, do not get Rain! The sim card I received is not working, and I have never been able to connect to their network. I've indicated it to them several times, but "customer support" only gives me the same answer every time on how to "fix" it. It doesn't seem that they even read the complaints properly. In addition, any response takes a minimum of 2 days, and it has now been 6 days since the last time I've contacted them. But they still deducted the amount from my bank account, and also indicated that on cancelling the contract, they will still deduct at the end of the month. That for 0 connectivity.
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Replies (2)
Rain's replyOfficial
11 Aug 2020, 09:22Hi Werner
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply11 Aug 2020, 09:22
Official
Hi Werner
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
WP
Werner P's updateReviewer Update
12 Sept 2020, 18:34Dear Fattima,
One of your customer service agents contacted me 9 days after this complaint, saying that the problem was that the sim was never activated. Of course he still did not resolve the issue, and instructed him to cancel the account. I was even reimbursed for the initial amount you deducted from account (taking into account that I never had any connection to the Rain network). The reimbur*****t was on 26 August, and on 3 September you deducted an amount again from account. Is there any way you can explain this, it is basically theft! I can easily say that this is the worst company I have ever dealt with.
One of your customer service agents contacted me 9 days after this complaint, saying that the problem was that the sim was never activated. Of course he still did not resolve the issue, and instructed him to cancel the account. I was even reimbursed for the initial amount you deducted from account (taking into account that I never had any connection to the Rain network). The reimbur*****t was on 26 August, and on 3 September you deducted an amount again from account. Is there any way you can explain this, it is basically theft! I can easily say that this is the worst company I have ever dealt with.
WP
Werner P's update12 Sept 2020, 18:34
Reviewer Update
Dear Fattima,
One of your customer service agents contacted me 9 days after this complaint, saying that the problem was that the sim was never activated. Of course he still did not resolve the issue, and instructed him to cancel the account. I was even reimbursed for the initial amount you deducted from account (taking into account that I never had any connection to the Rain network). The reimbur*****t was on 26 August, and on 3 September you deducted an amount again from account. Is there any way you can explain this, it is basically theft! I can easily say that this is the worst company I have ever dealt with.
One of your customer service agents contacted me 9 days after this complaint, saying that the problem was that the sim was never activated. Of course he still did not resolve the issue, and instructed him to cancel the account. I was even reimbursed for the initial amount you deducted from account (taking into account that I never had any connection to the Rain network). The reimbur*****t was on 26 August, and on 3 September you deducted an amount again from account. Is there any way you can explain this, it is basically theft! I can easily say that this is the worst company I have ever dealt with.