No connection / lost account

I registered on their site and ordered my simcard this past Saturday. I did not recieve a confirmation SMS or email. Unfortunatly I didn't take down the order number as I expected to be able to log back in if I needed it.

I received the sim on Tuesday morning, the courier guy couldn't get the RICA app to work so just took photos of my ID and proof of residence. I was told that I would get a sms when it was activated and at most, it'll take 24hrs.

The next day I opened their website which I was still logged in to. I gave an error and didn't show any of my details besides my name. I tried logging out and back in but the password didn't work. No reset password screen was shown either. I then sent an email asking for assistance but had no reply.

Today I called the help center and he couldn't find my email on the system.

I have now received an email replying to my original email request, asking how the service was. So it appears that they have closed my request without doing anything.