No connection for the past 2 weeks.

Hi Rain, Please note that the router is directly connected to Blackbuck, and a hard restart has been performed. However, the network issue persists. Could you advise on the next steps to resolve this? I am currently replying using mobile data due to the ongoing connectivity problem. I cannot even run the test because the is no connection. Can someone come and look at this challenge i am facing. Hi Rain, This situation is becoming increasingly frustrating. If the connection isn’t painfully slow, then there’s no connection at all. What’s baffling is that this was never an issue before—my connection was running flawlessly without any interruptions. For the past four weeks, I’ve been struggling with this persistent problem, and something clearly isn’t right. Being told to restart my router repeatedly is not an acceptable solution. Tomorrow is the 29th of February 2025, and I’m expected to pay my full monthly premium How is it fair to pay the full amount for a service that has been consistently unreliable? I expect a proper resolution to this issue, not just temporary fixes. Please advise on how this will be addressed.