No connection for 3 weeks - Bad service from Rain!!

I have been struggling to connect with my Rain101 router since the 15th August. I have logged several calls with the call center but to no avail. They first said the tower is down and connected me to the next tower, it worked for a few hours. I have reset the router and moved its positioning as advised - I still can not connect. Do I pay for the router to decorate in the house or to access wifi? Please take your customers seriously. If this matter is not resolved over the weekend please refund my subscription so I can get another service provider. This bad service for such a big company as yourself!