JI
Jerome I
1 reviews | Active since Oct 2020
09 Oct 2020, 08:56
No connection for 3 days
Same poor experience as thousands of customers... we had great internet speed for the first 4 weeks and then they announced maintenance. Since then poor to inexistant connection. A ticket unanswered. Shame on Rain. In times of working from home, internet should not be cut for 3 days. Unacceptable! Don’t buy Rain... ever! I am considering moving back to Vox if it’s not fixed before the 11
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Replies (2)0
Replies (2)
Rain's replyOfficial
09 Oct 2020, 09:34Hi Jerome J
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Rain's reply09 Oct 2020, 09:34
Official
Hi Jerome J
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
JI
Jerome I's updateReviewer Update
12 Oct 2020, 13:56Ticket logged 6 days ago... completely erratic and unstable internet connection...and no answer from their customer service. Rain service is a shame! Please fix it ASAP or you will loose clients soon by the hundreds judging from your rating and the complaints on HelloPeter
JI
Jerome I's update12 Oct 2020, 13:56
Reviewer Update
Ticket logged 6 days ago... completely erratic and unstable internet connection...and no answer from their customer service. Rain service is a shame! Please fix it ASAP or you will loose clients soon by the hundreds judging from your rating and the complaints on HelloPeter