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AN
Adhika N

1 reviews | Active since Jul 2022

05 Aug 2023, 14:28

No connection

I have been in and out of hospital for the past two weeks and have paid my bill. I called your call center 3 times. First time I was assured that our connection is restored. But we still have no Internet. I am trying to explain how urgent our Internet connection is right now as I am making arrangements for my children. PLEASE DON'T EMAIL ME. PLEASE CALL ME OM MY MOBILE NUMBER TO ASSIST ME. Thank you

0
Replies (18)
Rain
Rain's reply05 Aug 2023, 15:06
Official
Hi Adhika 

We're really sorry your rain experience hasn't been as good as you expected.  

We're going to get on this asap.  

Thank you.  rain 
AN
Adhika N's update08 Aug 2023, 06:13
Reviewer Update
I've had no sim card delivered yet even though you'll said you'll understand the urgency
AN
Adhika N's update08 Aug 2023, 12:05
Reviewer Update
Wow! That's how seriously you took my urgent request! Great customer service. I'm paying full payments for something I can't even use properly
AN
Adhika N's update08 Aug 2023, 13:35
Reviewer Update
I am immobile due to my illness. I am bedridden
AN
Adhika N's update08 Aug 2023, 13:36
Reviewer Update
Umhlanga is litteraly less than an hour from me but I must wait 3 to 5 working days. Why can they not just deliver today?
AN
Adhika N's update08 Aug 2023, 13:45
Reviewer Update
Please go back at least three months and see all the days of no Internet connection because of your company and deduct it from my next bill
AN
Adhika N's update11 Aug 2023, 14:04
Reviewer Update
WOW!!! AFTER YOU URGENTLY TOOK A WEEK TO DELIVER MY SIM CARD. I STILL HAVE NO CONNECTION. THEN YOUR CALL CENTRE AGENT WHO DOESN'T UNDERSTAND ENGLISH TELLS ME I MUST WSIT 24 HOURS. IVE NEVER WAITED 24 HOURS BEFORE, SO WHY NOW???
AN
Adhika N's update11 Aug 2023, 16:42
Reviewer Update
NNZX5G
AN
Adhika N's update11 Aug 2023, 17:34
Reviewer Update
I am unable to view the response
AN
Adhika N's update11 Aug 2023, 17:35
Reviewer Update
We've done those settings several times
AN
Adhika N's update11 Aug 2023, 17:46
Reviewer Update
IT IS NOW THE 5TH TIME WE'VE DONE THESE SETTINGS SINCE GETTING THE NEW SIM TODAY AND STILL NOTHING
AN
Adhika N's update11 Aug 2023, 19:47
Reviewer Update
X
AN
Adhika N's update11 Aug 2023, 20:30
Reviewer Update
FINALLY!!!!!!!
IT WORKS!!!!
Kindly forward my details to a manager in your billing department as I have lost one month's worth of connection and had to buy 100's of Rands worth of data and airtime in the interim.
Thank you
AN
Adhika N's update12 Aug 2023, 17:05
Reviewer Update
Many thanks
AN
Adhika N's update17 Aug 2023, 19:41
Reviewer Update
Great!!! A few days of no issues and it's back to no Internet. What is going on Rain??? You'll are worse than this government with your service delivery
AN
Adhika N's update18 Aug 2023, 07:12
Reviewer Update
We tried that several times last night as well as the APN settings, still no connection
NNZX5G is our sim number, please check the towers and our connection again
AN
Adhika N's update18 Aug 2023, 18:16
Reviewer Update
Still waiting for the technician to call. We tried all the above settings several times and called your call center three times today
AN
Adhika N's update24 Aug 2023, 00:24
Reviewer Update
X