No connection and support by Rain

Rain.co.za is unable to support their network. The Rain network at Munster, KZN South Coast is down since 3 November 2025. I have logged the following calls 5 Nov ***6 6 Nov ***6 6 Nov ***Nov ***Nov *********36 I have stoped waisting my time by logging any further calls

On Friday 14 November even the Help Desk was down due to "unexplained error". Each time you log a call the operator gives you a different excuse .Most of the times they claim that they cannot determin my location and therefor do not know to which tower I should be connected to! This is in spite off having my address on their system. I was even told that there is nothing wrong with the network.The problem must be with my simm card! A duplicate simm card was then sent to me.This took 5 days .That explains why no calls was logged between 6 and 11 November. An other operator told me the problem is with my Rain App.I was told to delete the App and re install it. Every ecxuse except to admit threir network is down. You cannot fool the users.We do have a Community WhatsApp group on Munster.Here other fed-up users expressed their frustration with Rain.One user reported that he was told there is no spare parts to fix the Munster tower. Rain is losing the trust and confidence of the users. Rain has failed to send out any communication to its usert to explain the break-down and expected time to fix the problem. Also no appology to the users.This is unprofessional and not good business practice.One can ecpect users to migrate to the recently installed fiber system. I have requested to have my calls escalated and to speak to a manager. My requests were ignored.I am still waiting for the calls from a manager. Again not very pofessionsl and bad business practice. It is difficult to follow the English of some Help Desk staff.Some sounds very foraine.Back ground noices like dogs barking and babies crying does not contribute to a professional image. Lastly I expect Rain to refund its users for the downtime.Rain works on a " pay as you go" basis.You pay upfront for the service.The network was only on for 2 days in November !

Giel Joubert Munster KZN South Coast