No connection and poor customer service 🙄

I have been struggling with connectivity issues for the past 3 weeks heading to 4 now, haven't had internet since 10 December 2022. I have been calling and getting different responses everytime from the tower is down to an account that in arrears (which was not true). They keep saying a technician will call after 48hrs but they never call. I have been rebooting the router, switching it off and on,even took it to town(Krugersdorp CBD) just to check if my place is the problem but there's still no connection. I'm really disappointed in the service shem.