No Connection

I have not been able to connect since last week Wednesday and i have called the support department to alert them and assist with the connectivity issue i was told the tower is down, i continued phoning and sometimes twice a day because I'm working from home and this is my only way of connecting but nothing and every time i call I'm told that the network team will call me to sort the connection and redirect me to another tower till today, this is frustrating come month end they will deduct money from my account for services not rendered