CP
Carmen P
1 reviews | Active since Aug 2015
16 Aug 2022, 09:59
No connection
I'm having connection problems for 5 continuous days now. If been phoning and logging calls since day 1 but with no luck. All that the agwntsare saying is that the towers are off and they cannot give a time by when it will be fixed.
I have not received 1 sms from the company informing me of any update whatsoever.
Please people stay away from this service provider.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
16 Aug 2022, 10:37Hi Carmen
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply16 Aug 2022, 10:37
Official
Hi Carmen
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
CP
Carmen P's updateReviewer Update
16 Aug 2022, 10:59It's been 5 days and my productivity for work is depending on the network.
If I didn't conplain about this at Hello Peter no response would have been received from you.
I'm cancelling my subscription and I urgently need my money back.
Please ask 1 of your superiors to get in contact with me to arrange my refund as I've requested a call from them this morning and it's 3 hours later and I'm still waiting.
This is the bad service we getting.
If I didn't conplain about this at Hello Peter no response would have been received from you.
I'm cancelling my subscription and I urgently need my money back.
Please ask 1 of your superiors to get in contact with me to arrange my refund as I've requested a call from them this morning and it's 3 hours later and I'm still waiting.
This is the bad service we getting.
CP
Carmen P's update16 Aug 2022, 10:59
Reviewer Update
It's been 5 days and my productivity for work is depending on the network.
If I didn't conplain about this at Hello Peter no response would have been received from you.
I'm cancelling my subscription and I urgently need my money back.
Please ask 1 of your superiors to get in contact with me to arrange my refund as I've requested a call from them this morning and it's 3 hours later and I'm still waiting.
This is the bad service we getting.
If I didn't conplain about this at Hello Peter no response would have been received from you.
I'm cancelling my subscription and I urgently need my money back.
Please ask 1 of your superiors to get in contact with me to arrange my refund as I've requested a call from them this morning and it's 3 hours later and I'm still waiting.
This is the bad service we getting.
CP
Carmen P's updateReviewer Update
16 Aug 2022, 14:23Refund me to the account you are debiting from on a monthly basis on the rooter currently active at 95 Sky Road, Bishop Lavis and terminate by contract for the 1 line.
I do not want anything to do with the service provider anymore.
I also just want to inform you that I'm still waiting on someone to get in contact with me.
I do not want anything to do with the service provider anymore.
I also just want to inform you that I'm still waiting on someone to get in contact with me.
CP
Carmen P's update16 Aug 2022, 14:23
Reviewer Update
Refund me to the account you are debiting from on a monthly basis on the rooter currently active at 95 Sky Road, Bishop Lavis and terminate by contract for the 1 line.
I do not want anything to do with the service provider anymore.
I also just want to inform you that I'm still waiting on someone to get in contact with me.
I do not want anything to do with the service provider anymore.
I also just want to inform you that I'm still waiting on someone to get in contact with me.
CP
Carmen P's updateReviewer Update
16 Aug 2022, 15:23You can be assured that you not getting payment from me at the end of August
Your service is pethatic. Not to speak about you client service consultants.
I'm still waiting on a superior to get in contact with me.
Your service is pethatic. Not to speak about you client service consultants.
I'm still waiting on a superior to get in contact with me.
CP
Carmen P's update16 Aug 2022, 15:23
Reviewer Update
You can be assured that you not getting payment from me at the end of August
Your service is pethatic. Not to speak about you client service consultants.
I'm still waiting on a superior to get in contact with me.
Your service is pethatic. Not to speak about you client service consultants.
I'm still waiting on a superior to get in contact with me.
CP
Carmen P's updateReviewer Update
19 Sept 2022, 08:23Good morning
Just to let you know that I was billed my full installment for August. Can you please credit my account with the 50% as per your communication.
Furthermore to this the towers are off again this morning and yet again no one informed us.
I surely hope this issue will be sorted soon.
Just to let you know that I was billed my full installment for August. Can you please credit my account with the 50% as per your communication.
Furthermore to this the towers are off again this morning and yet again no one informed us.
I surely hope this issue will be sorted soon.
CP
Carmen P's update19 Sept 2022, 08:23
Reviewer Update
Good morning
Just to let you know that I was billed my full installment for August. Can you please credit my account with the 50% as per your communication.
Furthermore to this the towers are off again this morning and yet again no one informed us.
I surely hope this issue will be sorted soon.
Just to let you know that I was billed my full installment for August. Can you please credit my account with the 50% as per your communication.
Furthermore to this the towers are off again this morning and yet again no one informed us.
I surely hope this issue will be sorted soon.
CP
Carmen P's updateReviewer Update
19 Sept 2022, 08:53Can you please credit the funds to my bank account as this is where the money was deducted from.
When will the tower at Greenlands be working as this once again has a negative impact on my work productivity.
When will the tower at Greenlands be working as this once again has a negative impact on my work productivity.
CP
Carmen P's update19 Sept 2022, 08:53
Reviewer Update
Can you please credit the funds to my bank account as this is where the money was deducted from.
When will the tower at Greenlands be working as this once again has a negative impact on my work productivity.
When will the tower at Greenlands be working as this once again has a negative impact on my work productivity.