FN
Farai N
1 reviews | Active since Nov 2021
24 Nov 2021, 17:56
No connection 3 days after receiving the device
I am extremely disappointed with the service of this business. I received my device on the 22nd of Nov. I had all the documents required to Rica. I was successfully Rica'd but didn't get connectivity. I have been calling them since Monday asking them to look into. Today is the 24th and the day is over and all the support guys can say we have escalated you issue to Networks. A supposedly plug and play device has not lived to their promise to me as a client. Super upset with the service after almost 10 phone calls to them.
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Replies (3)FN
Farai N's updateReviewer Update
24 Nov 2021, 21:12Hi
I have done what you said and still no internet connectivity. Seriously l must just give you your device back.
I have done what you said and still no internet connectivity. Seriously l must just give you your device back.
FN
Farai N's update24 Nov 2021, 21:12
Reviewer Update
Hi
I have done what you said and still no internet connectivity. Seriously l must just give you your device back.
I have done what you said and still no internet connectivity. Seriously l must just give you your device back.
FN
Farai N's updateReviewer Update
24 Nov 2021, 21:15You need to get your network department guys to come fix this. The very least just to give me a call and try to sort this with me on the phone. I am sure they have phones to call me and try address the issue not this l will escalate that isn't helping me. Guys 3 days to fix this issue. Someone's head must really be taken to task for such poor level of service excellence if it exists.
FN
Farai N's update24 Nov 2021, 21:15
Reviewer Update
You need to get your network department guys to come fix this. The very least just to give me a call and try to sort this with me on the phone. I am sure they have phones to call me and try address the issue not this l will escalate that isn't helping me. Guys 3 days to fix this issue. Someone's head must really be taken to task for such poor level of service excellence if it exists.
FN
Farai N's updateReviewer Update
07 Dec 2021, 10:47Rain has outdone themselves by completely not leaving to their promise and better still by being unresponsive. From the 22nd of November they have failed to get me connectivity. I went as far as asking them to cancel my contract with them after they promised me that they will send a technician to come look at the issue at my house after I have completed the covid questionnaire which also l never received. So all the calls and almost R400 worth of airtime that that l have spent and there is no decency to speed the resolution. I am really not sure if there is a process of managing all open tickets to ensure high quality of customer service. I have advised them that the sim card is the one that is faulty and asked for a replacement sim card which the agent promised to pass on to their other unresponsive department.
PLEASE IF THERE IS ANYONE THAT REALLY CARES ABOUT THE COMPLAINTS WE PUT THROUGH KINDLY ASSIST ME IN GETTING MY DEVICE TO WORK.
The boring thing about this whole process is that there is no way available for me as the customer to escalate my complaint. Common answer from support team is "WILL PASS YOU COMPLAINT TO NETWORK DEPARTMENT". I am even concerned if this department actually exists cause if it did l don't think they will need 3 weeks to resolve a connectivity issue.
CASE NUMBER ***1
PLEASE IF THERE IS ANYONE THAT REALLY CARES ABOUT THE COMPLAINTS WE PUT THROUGH KINDLY ASSIST ME IN GETTING MY DEVICE TO WORK.
The boring thing about this whole process is that there is no way available for me as the customer to escalate my complaint. Common answer from support team is "WILL PASS YOU COMPLAINT TO NETWORK DEPARTMENT". I am even concerned if this department actually exists cause if it did l don't think they will need 3 weeks to resolve a connectivity issue.
CASE NUMBER ***1
FN
Farai N's update07 Dec 2021, 10:47
Reviewer Update
Rain has outdone themselves by completely not leaving to their promise and better still by being unresponsive. From the 22nd of November they have failed to get me connectivity. I went as far as asking them to cancel my contract with them after they promised me that they will send a technician to come look at the issue at my house after I have completed the covid questionnaire which also l never received. So all the calls and almost R400 worth of airtime that that l have spent and there is no decency to speed the resolution. I am really not sure if there is a process of managing all open tickets to ensure high quality of customer service. I have advised them that the sim card is the one that is faulty and asked for a replacement sim card which the agent promised to pass on to their other unresponsive department.
PLEASE IF THERE IS ANYONE THAT REALLY CARES ABOUT THE COMPLAINTS WE PUT THROUGH KINDLY ASSIST ME IN GETTING MY DEVICE TO WORK.
The boring thing about this whole process is that there is no way available for me as the customer to escalate my complaint. Common answer from support team is "WILL PASS YOU COMPLAINT TO NETWORK DEPARTMENT". I am even concerned if this department actually exists cause if it did l don't think they will need 3 weeks to resolve a connectivity issue.
CASE NUMBER ***1
PLEASE IF THERE IS ANYONE THAT REALLY CARES ABOUT THE COMPLAINTS WE PUT THROUGH KINDLY ASSIST ME IN GETTING MY DEVICE TO WORK.
The boring thing about this whole process is that there is no way available for me as the customer to escalate my complaint. Common answer from support team is "WILL PASS YOU COMPLAINT TO NETWORK DEPARTMENT". I am even concerned if this department actually exists cause if it did l don't think they will need 3 weeks to resolve a connectivity issue.
CASE NUMBER ***1