JC
Juan C

1 reviews | Active since Jun 2023

11 Jun 2024, 16:45

No communication off arrears on a accoint not used in years

Haven't used rain network Sim in more than a year now I'm getting called about a debt collecting agency called new debt. I was told om purchase of the Sim in clicks summerstand that it works month to month. Not being happy with the network I stopped using it now years later they sending debt collectors saying I owe then 1500. What nonsense is this I never even got a message to ask me to pay anything or a call from rain. First thing I hear is from debt collectors. This is not right

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Replies (4)
Rain
Rain's reply11 Jun 2024, 16:55
Official
Hi Juan,

We're sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
Rain
Rain's reply11 Jun 2024, 16:56
Official
Hi Juan C.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
JC
Juan C's update14 Jun 2024, 05:40
Reviewer Update
I do not agree with this. As even when I didn't pay that month I didn't receive any data to use. As rain turned of my data so couldn't use it. So please explain how I can pay for something I could not use. I've doney research and no I haven't been contacted. I've only been sent a message that I must pay. I received no calls from rain. Please advise me where on your website is this terms.
JC
Juan C's update14 Jun 2024, 05:45
Reviewer Update
Please also send me a detailed invoice for months I didn't pay as the math doesn't add up. You have my email it's the same I used to register with you guys years ago. Also check your records as I haven't received mails regarding this before sending attorney way... I believe that is also not the correct procedure working with customers myself in a management position having receiving training you are required to serve a client with a letter of demand before any sort of legal proceedings. I will wait for your response. In the meantime I will collect and compile all reviews here and on Facebook where the same was asked form other subscribers and their experience aswell as how your company resolved it. I'm eagerly waiting your response